A lot of blog entries complain about poor customer service from various companies.
This one is different. It is to praise Sony for their outstanding response to our problem.
Shortly after moving to Corpus Christi, we purchased a 42" Sony HDTV for our master bedroom. In late May, it failed------the screen started to display a "rainbow" pattern. And it developed this problem exactly two weeks after the one-year warranty expired.
We contacted Sony anyway. And Sony today agreed to repair our set without charge.
Thank you Sony!!!
If you're thinking about buying a HDTV set or other item of high-end consumer electronics, put Sony at the top of your list. They are clearly interested in doing right by their customers, and that's very rare today.
This one is different. It is to praise Sony for their outstanding response to our problem.
Shortly after moving to Corpus Christi, we purchased a 42" Sony HDTV for our master bedroom. In late May, it failed------the screen started to display a "rainbow" pattern. And it developed this problem exactly two weeks after the one-year warranty expired.
We contacted Sony anyway. And Sony today agreed to repair our set without charge.
Thank you Sony!!!
If you're thinking about buying a HDTV set or other item of high-end consumer electronics, put Sony at the top of your list. They are clearly interested in doing right by their customers, and that's very rare today.
Posts
